Question 1

How do I order custom polaroid prints?

Accepted Answer

Ordering is simple: choose your preferred print size (from wallet-size to large polaroids), upload your photos directly on the product page, customise captions if you like, and proceed to checkout. Once payment is confirmed, your order goes straight to print and is dispatched the same day — so you get your photos as quickly as possible.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping takes 1–2 business days to metro cities and 2–4 days to other locations. Express shipping is temporarily unavailable due to unreliable delivery partners. Every order is dispatched the same day payment is confirmed. We deliver nationwide via Delhivery.

Question 3

Can I track my order?

Accepted Answer

Yes — visit the Track Your Order page on PrintPolaroid and enter your order number to see real-time status. You will also receive automatic email updates at each shipping milestone. We ship via Delhivery, so you can cross-check tracking details directly on the Delhivery portal if needed.

Question 4

What are the shipping charges?

Accepted Answer

Shipping is a flat ₹100 on all orders across India, with no minimum order value. If your cart total reaches ₹500 or more, a flat 20% discount is automatically applied at checkout — no coupon code required. The discount shows up before you pay, so what you see is what you get.

Question 5

What file formats do you accept?

Accepted Answer

PrintPolaroid accepts JPG and PNG image files, with a maximum size of 10 MB per image. For the sharpest prints, upload the highest-resolution version of your photo available. Images taken on a modern smartphone in their original quality are usually ideal. Avoid screenshots or images that have been compressed multiple times, as these tend to print with visible artefacts.

Question 6

Can I edit my photos before ordering?

Accepted Answer

Yes — every product page includes a built-in photo editor. You can crop to the correct aspect ratio, rotate, and make basic adjustments before confirming your order. For polaroid-style products, you can also add a caption in the white border area. Editing happens directly in the browser, so no external app is needed.

Question 7

What if my photos are low quality?

Accepted Answer

We recommend a minimum resolution of 1200×1200 pixels for clean, sharp prints. If your image is below that, the print may look soft or pixelated, especially at larger sizes. The uploader will display a quality warning if the image resolution is too low. For best results, use original photos from your camera roll rather than screenshots or downloaded images.

Question 8

What if I receive a damaged product?

Accepted Answer

If your order arrives damaged, contact us within 7 days of delivery with clear photos of the damage and your order number. We will send a free replacement — you do not need to return the damaged item or pay any extra shipping. Our team aims to process replacement requests within one business day of receiving your photos.

Question 9

Can I return custom products?

Accepted Answer

Because every order is printed specifically for you, custom products are non-returnable unless they are defective or arrive damaged. All orders go through a quality check before dispatch to minimise issues. If your item is defective — wrong print, colour error, or physical damage — we will replace it at no cost to you.

Question 10

How do I initiate a return?

Accepted Answer

Email support@printpolaroid.com with your order number, a brief description of the issue, and photos if relevant. Our support team responds within 24 hours on business days. For eligible cases (defective or damaged items), we will arrange a free replacement and guide you through each step of the process.

Question 11

What payment methods do you accept?

Accepted Answer

PrintPolaroid accepts all major payment methods: UPI (Google Pay, PhonePe, Paytm, and others), Credit Cards, Debit Cards, and Net Banking — all processed securely via Cashfree. Cash on Delivery (COD) is available for select orders and pin codes. You will see the payment options available for your address at checkout.

Question 12

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through Cashfree, which is PCI-DSS Level 1 certified — the highest level of compliance for payment processors. PrintPolaroid never stores your card or bank details on our servers. All data is transmitted using 256-bit SSL encryption, the same standard used by banks.

Question 13

When will I be charged?

Accepted Answer

For online payments (UPI, cards, net banking), the charge is applied immediately when you confirm your order. For Cash on Delivery orders, payment is collected by the courier at the time of delivery — nothing is charged upfront. If an online payment fails but the amount is debited, it is automatically refunded within 5–7 business days.

Question 14

What is the paper quality?

Accepted Answer

All PrintPolaroid prints are produced on 300 GSM premium artboard with a matte finish. The 300 GSM weight gives prints a solid, professional feel — significantly thicker than standard photo paper. The matte surface reduces glare, enhances perceived colour depth, and resists fingerprints. Prints are designed to be long-lasting and suitable for framing or gifting.

Question 15

Will the colors match my screen?

Accepted Answer

Printed colours will be very close to what you see on screen, but a slight variation is normal because every display is calibrated differently. For the most accurate results, ensure your photo is in the sRGB colour profile before uploading — most smartphone photos are already in sRGB. We use professional-grade printers calibrated for consistent, true-to-life colour output.

Question 16

How are the prints packaged?

Accepted Answer

Every order is packed between two layers of thick 7-ply corrugated cardboard, creating a rigid sandwich that prevents bending or creasing during transit. The package is sealed securely and labelled fragile. This packaging is specifically designed for flat photo prints and has been tested to withstand the handling typical of Indian courier networks.

Frequently asked questions

Orders & shipping

Custom photo products

Returns & exchanges

Payment

Product quality

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